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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I began the process in March of 2020. I did not close till until the middle of June. The same documents were requested over and over. I had to keep calling to find out out the progress and to see if I had to make my monthly payment. Then, right before closing, I was told I needed $2996.( When we started the process, I was told I would not need any money to close.) I would shop around for other companies before using PennyMac again.
This was literally the worst experience I’ve ever had with an organization like this. It took two or three weeks to get my initial question answered from Brandon Locke. I literally had to beg on an email for him to call me back. Then on the day of closing I had money due at closing which Brandon said I would not. I called probably 10 times in 24 hours and NEVER heard back from him. I requested a manager to call back which Clark Smith. Brandon and his manager NEVER actually called back. Horrible
Easy refinance, a few documents and we were done.
Great communication and service. Quick responses.
Fast, friendly, clear instructions. First time electronic loan application process. They made it really easy.
Between Loan officers Linda Frazer and Billy Manapat you couldn't ask for a better 2 employees. Both Linda and Billy led me through the loan process Refi with great communication, great knowledge of all aspects of the loan and both were on top of the loan from the start to the end of the loan. I couldn't ask for any better Penny Mac employees ( Loan Officer's) to handle my loan and I opinion are a great asset to Penny Mac
The loan process went smoothly. Great company to do business with.
Andrew is very quick to respond to my questions. He knows exactly the subject matter.
There were a few issues with the closing documents all the way up to the moment I signed. Jamie did his best to explain what was going on. Closing took about 90 days which was a bit more time than quoted by Kristen, but all was communicated in due time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.