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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just for clarification about the loan closing in the expected time frame. I think the delays most likely came from the surge in demand in people requesting loans and not due to anything the lending team did or didn't do.
Max Mitchell was great at communicating with me throughout the process, however there were several things on penny Mac's end that drug out the refinance process and made for a lot of confusion.
The loan process was off to a GREAT start then somewhere things became complicated an the process had to be started over. The process was started over and I received collection calls from the collections department. Trust me, they were RUDE and treated me so unkind as if I was a late payer. After reaching out to Anthony; he has the customer compliance manager call me and send me a letter in writing to assure I was reported to the credit bureau as a late payer. I truly appreciated it
Took 2 months longer than estimated to close, had very little communication with our loan agent, struggled to get answers for questions.
I was very pleased with the whole refinance process as far as them staying in touch with me and letting me know it was being processed. I was told what documents I needed to provide in a timely manner. The only improvement I could offer would be to tell people there is a title fee at closing- I had to ask if there would be any money required at closing. Also I felt I was told at the last minute about property taxes that had to be paid in full for that time of the year. A bit of a scramble for me
Penny Mac worked so well with me to ensure I received a better rate. They were a easy to work with and anytime I called they were fast and easy to talk with.
It was an ok experience.
Great experience.
Our closing was cancel the 1st time 1.5 hours before our appointment time on 6/5/20. Our closing for the 2nd time was cancel 5.5 hrs before our appointment time on 6/12/20. We were rescheduled for the 3rd time on 6/26/20 and the amount due at closing was incorrect on the paperwork. I sent an email on Wednesday July 1st just to ask what the correct closing amount actually was and how we can expect a refund. It's is now July 4th and I still have not received a answer : (
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,797 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.