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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had to call and email a couple times to get questions answered, but it only took one call or one email to have my specific question about the process answered. Even if it's automated, it would be nice to have a call about what to expect for closing since Pennymac is an all online process. The title/notary didn't confirm that they were coming 24 hours prior which made me nervous. Also when you go to title office and if money is supposed to transfer they take your bank information.
The refinance team I worked with at PennyMac was exceptional. I received all documents very quickly, and time from application to close was much shorter than anticipated. Everything was able to be completed around my schedule, and the mobile notary made signing final loan documents very simple.
Communication was excellent.
Anna was on top of everything. We were kept in the loop and helped every step of the way. Best customer service that I have ever had!
Anna was great to work with. PennyMac however has unrealistic expectations and will not be utilizing in future. Anna understood my frustrations through the process but PennyMac had her hands tied.
Easy and painless process and excellent communication throughout! Thank you!
Tahira was very attentive following progress of this application. Thank you for your support.
n/a
The team were very professional and courteous throughout the process. I was very pleased with the knowledge that they provided. Excellent customer service. Thank you for the awesome experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.