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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dealing with Penny MAC was a complete nightmares from beginning to end. I’ve never had such poor customer service in my life. Communication was awful, I was told different things by different people the entire time. We spent the majority of the time worried sick that we would not be able to close on time due to their incompetence. For the grand finale on closing day, they sent the funds to the wrong account and the loan was not funded until 7 PM even though we closed at 9 AM. Very unorganized!
The final interest rate was actually lower than the first rate given so that was very good and everything throughout the process went very well. i have already recommended PennyMac to a friend.
PennyMac was always available to answer our questions. They made the refinance process quick and easy
communication
N/A
Great customer service.. answered all my questions..
I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all.
Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone.
All good
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,799 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.