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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I could NEVER contact my team by phone. I was asked to return calls i had missed and could not get through. One day I stayed on line for 48 minutes when finally i was cut off. Other than that, my experience was very good. I know I would have been more pleased had i been able to contact my team and get answers to my questions faster. I had to depend solely on email.
This is my third mortgage with PennyMac and as with the previous two, my overall experience was great. Although there were a few hiccups along the way, everything was resolved timely and I was able to close on the purchase of my new house as scheduled. Thank you @SandraBenavidez and @JonathanRyan.
Improve the closing process with specialists, particularly through better standardization across reps. I was worried the entire time that they would either not respondent or take forever to get back to me. There should have been a support alias included on all communication in case of issues with a clear line of communication around escalation.
Great customer service from the PennyMac team! Thank you!
The process was easy as I did not have to submit documents more than once. Everybody was well-informed and kept me apprised of where we were in the process the entire time. Communication was great thank you
Will and Mona were amazing! They are very knowledgeable and I would highly recommend! I have streamlined 3 times to receive lower interest and I have always used Penny Mac. I wouldn't use any other company, they are simply the best!
As a longtime PennyMac customer, the service met my expectations. It was quick and almost hassle free.
I am a PennyMac homestead customer who just re-financed my home. took over 90 days despite a promise of 30. I got a late pay and late fees on my previously perfect payment history. He had no idea that I was using my own title company despite sharing that with Edith and multiple times with Nicholas. He did not send me the HUD in the required timeline prior to closing. I cannot recommend Nicholas. 2 other properties awaiting info at 1801 S 8th and 325 Fairway; PLEASE NOT NICHOLAS
friendly and accurate transactions. A few things were asked for multiple times but that was expected. Fairly easy process and straight forward.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.