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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was horrible. started the loan process in mid Feb. the first one was closed for inactivity but was never notified of any documents pending till i called 24 hours before the closing deadline. After that you reopened another loan process then take close to 60 days to close. Overall the company had poor communication and untrained staff always giving misleading information. Wish i would have gone with my credit union instead.
I appreciated the professional service, good communication, and uncomplicated process. I am glad I used PennyMac
What stood out was that I was asked for the same documents several times with dead time in between. As the outsider, it seemed this occurred because several employees were involved, delaying the loan process by 2 or 3 weeks. I can't say this refi was an emergency so in the end this was not a disaster for me, but the unnecessary delay could have made a big difference in someone else's life. By the way, I have yet to receive my check, but I understand it is in the mail.
This was BY FAR the the cleanest, quickest, least frustrating refinance / escrow I have ever experienced. I'm pinching myself that it already closed. Richard and My Mac Team were flawless.
Mar. 30, app was filled out and closing scheduled for May 30. Everything was good until the closing. Communication was good until a wk before 6/1. The deed docs arrived on 5/18 & sat at Title company for 3wks but I didn't receive a call until 5/23 about Title company not receiving docs yet; I called /emailed several times for a week w/no response. I finally requested a manager 6/1. I'm anticipating late charges since loan funded 6/16; payments are late after the 15th. :(
Good Customer Service!
nice and easy
The communication provided was better than expected and responses to questions were quickly provided. The only negative comment was the time between when we got the final closing docs and the actually closing. The issue was needing time to get to the bank to get a cashier’s check. Thankfully the bank was responsive and we were ready to go for the closing.
Tracy was excellent, and Penny Mac did a great job processing our refinancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,112 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.