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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Carlton is the best! He was prompt and truly seemed to care about my concerns
It seemed to take a tremendous amount of time to get the closing set up and if it had not been done the day we did it, then there would have been some issues regarding interests etc. Too close for comfort for me. At closing there were charges (which required exchange of money) - I was told this would not occur. However, the representative handled this right away
One of the most frustrating experiences I’ve ever had.
We believe we were being discriminated against. Underwriting was a complete mess. including they did not take time to accurately review our documents before telling us we needed to submit the SAME documents again. I had to threaten to report the practices to my local consumer advocate as well as the BBB and I also wrote an email to a manager outlining our complete displeasure. Currently I would never refer someone to PMac
It was refinancing. It felt like refinancing. It was simply a thing we did. It was neither fun nor bad. The process went smoothly, and now we are done.
I got an email about our closing that said I could call or email back, so I emailed back. I didn’t hear from you again for 2 days and then I got a rather condescending email saying we couldn’t schedule the closing until I called back. If you needed a call the first time I should have gotten either an email response right away saying to call or another call that day. Also, I still don’t know how to set up my payments for the new loan. There has been no communication about what to do now
Great service!
I was always up to date in the process.
Excellent Job
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.