PENNYMAC

Ashley G. 

on Birdeye

5 years ago

You missed the closing date twice. It took way to long on a refinance where penny Mac was the original and new funding source. Loan officer was very late to communicate or answer direct questions. Such a disappointment. 

Nels J. 

on Birdeye

5 years ago

Norma was great. She called to check in regularly. She emailed on a regular basis. Even with no changes, she kept me informed of our progress weekly. She set expectations and met them. The online features and doc signings were easy and very accessible.. It was pretty painless.  

CHARLES F. 

on Birdeye

5 years ago

The overall loan process went very well. 

CRAIG B. 

on Birdeye

5 years ago

Denny Mueller kept in touch every week to let us know how the loan processes was going and asked if we had any questions along the way. 

Gustavo C. 

on Birdeye

5 years ago

If someone is in escrow they should be able to call their rep directly or chat with them on the fly. the system is to archaic and i wish not to go through his again. 

JASON C. 

on Birdeye

5 years ago

Deion answered my many questions with patience and clarity. He emailed to check in every week on Friday, which I appreciated. He was responsive and timely. I appreciated having him manage our refinance and would highly recommend him! 

ROBERT S. 

on Birdeye

5 years ago

Great experience. Everything was clearly explained and done in a timely manner. 

Andrew D. 

on Birdeye

5 years ago

The process was straightforward and simple, the document request was reasonable and the closing was quicker than the time frame quoted to me at the beginning. Sarah Olsen was very diligent in following up and checked in regularly both by email and phone to see whether I had questions. This has been the best closing I have done. Thank you Sarah and the rest of the team. 

Doris W. 

on Birdeye

5 years ago

The process was very easy. Staff was courteous and knowledgeable. Thank you!