This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor communication and response time. No direct contact to anyone had to go through Mac team and email.. no consistency with information and timeline.. 2nd time refinancing with penny Mac and won’t be doing it again.
Tameka Wyatt was awesome. She deserves a raise. I appreciate how informed she kept us through the whole refinance process. Thank you for all your help and the top notch service you provided.
Being able to get back in touch with the same person
I had a total of 4 different people working on this. It wasn’t until I reached Linda Harris did everything start to finish off. My loan was in limbo for that last half of closing. I understand the demand at that time and was not upset about the time frame. But was not happy to hear that the reason it was held up was due to a appraisal I had a waiver for from day 1. I’m sure everything would have been better it we weren’t in the covid setting and would have been smoother.
The price to close was very reasonable and overall the process was easy. The only negative is sometimes the auto generated emails with document requests weren’t relevant and multiple times I called in after submitting documents and they had to be “confirmed and attached” or something so without my constant calling I feel like the process would have extended. The only negative was asking for my insurance verificano 48 Hours ore close...and I found out about it because I called in.
My loan officer, John Wilbanks, was extremely helpful. If it wasn’t for John I would have gone somewhere else. Everyone gave me different information even at closing. I wanted to give you a certified check but several people told me that the money needed to be wired. Someone from the escrow agency called me and informed me that my wired funds were never received. I checked my credit union, and the funds were wired on Monday. Finally, the escrow agency called and told me they found the funds.
The first person with whom I interacted, via e-mail and phone, was Sydney Barnes. She was FANTASTIC. After the first approval I was handed off to the PennyMac team and did not feel nearly as well supported. The last phone call before closing asked for verification of employment, which I thought I had already verified. It made me feel my ReFi was at risk. If I spoke to Ashley Tolliver (the initial name in this survey) it was only once.
They were busy, but got it done! Thanks!
The process went smoothly once all information was clarified.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.