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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Carl Holcombe J.'s profile image
Carl Holcombe J. 
5 years ago

Everyone took there time with us and made sure we understood every step of the process 

Ronald V.'s profile image
Ronald V. 
5 years ago

I think i was lied to about the rate I was eligible for. I guess trustworthiness is a metric you should survey for, bc I don't feel how the calculations for rates and fees were transparently derived, but I'm too busy to fight. I think those numbers are mostly arbitrary and can change on the whim of the person putting them together. 

Elizabeth R.'s profile image
Elizabeth R. 
5 years ago

With the rate environment, the volumes of loans were higher so the process to close took longer. But overall the penny Mac experience was good. The portal was easy to use and the PennyMac loan team were helpful and responsive. 

PAUL K.'s profile image
PAUL K. 
5 years ago

It was great working with PennyMac. 

Stephen Y.'s profile image
Stephen Y. 
5 years ago

Poor planning and misinformation about the closing process almost lead us to having to delay our signing. We had to escalate to a manager to get situation resolved. In addition our initial closing disclosure paperwork was incorrect. Really felt like we were working with a fresh, inexperienced team. Not thrilled with how PennyMac determined the value of our home in the process. Please contact me for additional information. 

JANET S.'s profile image
JANET S. 
5 years ago

The whole process went quick and very smooth. They also practiced social distancing. 

TODD R.'s profile image
TODD R. 
5 years ago

The refinancing process with PennyMac went very smoothly. I definitely recommend them! 

Michael M.'s profile image
Michael M. 
5 years ago

Fantastic 

Nicole H.'s profile image
Nicole H. 
5 years ago

Process was very easy, everyone from start to finish was professional and made the whole process easy to understand. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.