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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Zach was hard to communicate with and was irritated when I would ask questions to verify I was understanding things. Next, the date we were to close the title company lady didn’t show up (it was confirmed and no one called to cancel). We sat waiting only for a now show. Next closing went fine. However paperwork was wrong so we had to schedule for a THIRD time a closing. I was told to numerous times to not make June payment - then today get a collections call. Experience was terrible.
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Excellent customer service, less paperwork I have to submit, process is simple and fast loan approval.
Everyone we worked with was very professional and treated us with respect.
The first notary didn't have the paperwork at the time we were supposed to sign. The second notary never even showed up (I'm pretty sure that never even got scheduled) and Robert Winkler didn't answer my calls or emails expressing my concerns. I received several " demand" letters, so I'm not even sure any of those are accurate.
My refinance was seamless! Julian and the MAC Team were more than helpful and communication was flawless. I have already recommended Pennymac to a friend. You should be receiving a call promptly. Thank you so much for providing a great experience!
Process was smooth, simple, and expedient. Our only only concern was the amount of closing costs.
Dion weekly updates were on track, he kept me inform, never had the need to call him. Great service
Communication is very difficult with agents. Our closing process took 5 attempts to complete and the last time I heard from my loan specialist was an agitated voicemail 8 days after the first signing when I was not aware there was a problem. I never received a response after multiple emails and voicemails.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,099 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.