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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall great experience
We were very satisfied with our experience at Penny Mac
My closing date was rescheduled to the following week as a result of the loan cost readjustment which resulted in a lower monthly payment. PennyMac was fast in obtaining another signing agent when the original one wan not available.
We never really felt lost through the process. My husband was at work for 4 weeks during the process, and Robert made sure that I was able to handle the process in his absence. Once my husband returned from work, he was able to handle the closure. These are difficult times; thanks for making this easier!
Better communication and follow-up.
I submitted several copies of the same documents and kept receiving requests for those documents. Underwriter and closing was just an awful experience, I'm sure there is an entire write up of that.
The beginning process went very well, until closing when documents didn’t match up with what was agreed and virtual signed for and 3 days later I still haven’t heard from anyone.
The closing process slowed way down towards the end and the communication was hit and miss. I realized covid probably had something to do with the slowdown however documents that were requested at the last minute should have been requested weeks in advance.
Xavier was very professional and a pleasure to work with! He kept us informed either by phone or email quite frequently! Thank you Xavier for making our refinancing go smoothly! God bless you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,801 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.