PENNYMAC

Sean S. 

on Birdeye

5 years ago

It was painless. 

MICHAEL B. 

on Birdeye

5 years ago

Fastest refinance ever!!! 

KIMBERLY L. 

on Birdeye

5 years ago

We have been very happy with the service we have received from PennyMac over the last few years, so we decided to stay with PennyMac for our refinance. The representatives communicated with us every step of the way, which made the process easy. We received a competitive rate, so we're looking forward to the savings, as well as many more years working with the PennyMac team! 

Philip R. 

on Birdeye

5 years ago

I appreciated the professional service, good communication, and uncomplicated process. I am glad I used PennyMac 

Jaime A. 

on Birdeye

5 years ago

What stood out was that I was asked for the same documents several times with dead time in between. As the outsider, it seemed this occurred because several employees were involved, delaying the loan process by 2 or 3 weeks. I can't say this refi was an emergency so in the end this was not a disaster for me, but the unnecessary delay could have made a big difference in someone else's life. By the way, I have yet to receive my check, but I understand it is in the mail. 

ANTONIO L. 

on Birdeye

5 years ago

I had 4 appointments to close and no one showed up until the 5th time that is bad business and the closer was still late 

Lloyd M. 

on Birdeye

5 years ago

Taking into consideration that mortgage lenders are swamped due to the current low interest rate environment, PennyMac did well. I did receive too many interim Payoff Demand Statements, including several that were duplicates. 

LAWRENCE S. 

on Birdeye

5 years ago

PennyMac made it easy to refinance our loan. Everything was done over the phone and emails with the closing officer coming to our home. Quick process with competitive rates! 

ALQUE RYANS I. 

on Birdeye

5 years ago

Good Customer Service!