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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We have refinanced through PennyMac a few times now but this will probably be the last. There was very poor communication regarding the status of our escrow account that ended up costing us money. Even when we tried to get to the bottom of the story we were given the run around and no straight answers. We are very upset and disappointed by our experience this time around.
From beginning to end my mac team communicated the process. Every call was made and followed up with. One person in particular was Sarahi she was fantastic. Please let her know she made a nervous situation very relaxing. I was very pleased from my first call to my last follow-up call. Thank you Shirley Williams
Service was great. Refinancing was a quick process. Everyone I talked with was very helpful.
My refinance went smoothly and simply. There were no surprises as everything was clearly explained and all my questions answered. I was already a PennyMac customer and was delighted they were able to offer me the best deal. Frankey was my advocate and always called when he was supposed to or if he needed to relay something extra to me. You can't go wrong with PennyMac for a VA Streamline loan.
Jamie was great
It was a great experiences refinancing my home with PennyMac from start to closing.
I was surprised how easy this process really was! I have put this off for months. So glad I inquired online! Everyone was knowledgeable and kept me in the loop through everything. Thanks again for everyone's help!
Everybody tried their best regardless that the left hand and the right did not know what was going on (office staff). One time I was transferred 4 times to get my question answered. Also, other companies sent me emails to complete documents. The first time I deleted a request I did not know the sender. Molly and Cameron were very helpful and knowledgeable in presenting the refinance and helping me through the steps. I would be remiss by not saying I was a part of the confusion.
The whole process was very professional and everyone got back to us in a timely manner but the issue was that penny mac website for uploading documents was not capable to accept increased gig documents. This resulted in a set back and documents being asked for repetitively. Not only that no one was able to say why the documents weren't uploaded and the continued delay was annoying. In the end I was able to do a direct email for the documents by decreasing DPI so that the data stream was minimize
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,801 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.