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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Fast and friendly and accurate service. Thanks!
Easy, streamlined process!
If the loan officer would have returned a phone call to explain why we have to put money out of pocket to close our loan when it is a VA refinance with a disabled Vet. It was a small amount of money but no call, no email, nothing left us in a position of either pay it or we couldn't refinance. We would think again about refinancing with PennyMac in the future as this was not a good experience.
My initial contact person was awesome!
1) confusion over incorrect SS# and getting it corrected. I notified you several times before someone finally took notice. 2) We procured a power of attorney so I (a quadriplegic) wouldn’t have to sign closing forms (husband would for me). They were sent and received by you yet at closing they did not have the correct forms to proceed and I had to sign all those documents using a pen held in my mouth!! Very upsetting! 3) Incorrect release of funds cost us an extra $600 out of our pocket
Rob performed great, please pass along my appreciation to him. Closing took longer than expected but wasn't outlandish due to the COVID issues. Very satisfied, Thank you Rob!
Quick process, well managed
......
The timely updates were great.
PENNYMAC has a 4.5 star rating with 48,801 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.