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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Prompt replies Got hung up on Loan agent not available when called Took 4 months to close Repeated documents requests or had to upload forms many times online
Assigning one person to the loan instead of having the customer talk to a different person each time they call. Have the person(s) assigned to the loan answer emails and return phone calls. We ended up having to get managers involved multiple times to get answers to any questions. The loan/closing expectations and process was not explained until 2 days prior to expected closing. The key to better experience would be communication. The customer should not have to call multiple times a day.
This was the worst loan experience we have ever had. We were unable to reach our Rep EVERY timec called and we did not receive calls back most times or even emails most of the times we had questions. Requests for documents were not clear so we kept sending the same documents not understanding why they kept being requested. It was all very unpleasant.
Anna was phenomenal. It’s because of her and the rest of the team that I would recommend penny Mac to other friends and family.
N/A
Ammie was very nice and helpful.
I’m giving 5 star rate for the people who help me processed my loan.
I do not receive any communication from Jordan Smith. And I had to continually reach out for loan status and updates.
Being an existing customer, I didn’t expect the closing to take over 2 months. I had to provide repeat documents due to the time it took.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,810 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.