This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I liked that Penny Mac kept in touch with me through the whole process and how cordial Norma and Edward were through everything. The loan took a little longer to process than I had hoped, (due to how busy they were with today's refinance fervor)but everyone was really great to work with along the way.
Everyone was so nice and helpful and they even closed 2 weeks before the date that was first given
Lack of communication between department and coworkers.
I was very happy with the service I received from PennyMac! My lender team answered all of my questions and they worked efficiently to process my loan.
Application and approval process fast despite covid-19 constraints. The website for uploading documents does need to be more user friendly.
there were lot of missed questions to be answered. not timely responses many time. had to wait a lot and call back to customer support for follow up. there is still missing details that i need answered. appraisal report not sent to me. requested it 2 times then i got it through. PMI estimate drop off duration details still not communicated at this point.
Good service for current customer
The information and the process was very fast and very clear I’m very happy and satisfied with everything thank you guys
Very seamless refinance. Closing went fine. Overall a good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,099 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.