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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,099 reviews
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Jason S.'s profile image
Jason S. 
5 years ago

Was a great experience from start to finish. Highly recommend to anyone looking to take out a loan or anyone refinancing! 

JOHN W.'s profile image
JOHN W. 
5 years ago

Everyone has been great to work with, Clinton was always very helpful, thank you 

GARY L.'s profile image
GARY L. 
5 years ago

The whole process was clearly defined so we knew what to expect and communication was exceptional. 

Tarah B.'s profile image
Tarah B. 
5 years ago

Great customer service! 

ANTHONY G.'s profile image
ANTHONY G. 
5 years ago

Very helpful . The whole process was seamless. 

MICHAEL F.'s profile image
MICHAEL F. 
5 years ago

I wish we could get the paperwork correct and without flaws or closing costs that were discussed prior to our closing. 

Steven H.'s profile image
Steven H. 
5 years ago

Disappointed with the closing dates and inaccurate paperwork.  

Megan C.'s profile image
Megan C. 
5 years ago

We never once actually spoke with Alexis Goodman. We called and left messages, and replied to emails but never got a response from Alexis. The other PennyMac employees that we did speak to were extremely helpful, including Eric Aron, but we felt there was a delay and some miscommunication since we were trying to respond from correspondence initiated by Alexis.  

KATHY J.'s profile image
KATHY J. 
5 years ago

It was a very smooth process. I typically would never have thought I could have done all of this over the phone and via email, but it was handled so professionally. The initial application process went through so so smoothly. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,099 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.