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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The company works very well with the clients and i had a very quick closing and sooner that expected .
Here are a few of the many instances that made my refinance process unpleasant: A document was requested for my VA approval. I sent the document about 5 times, it was confirmed to have been received, and then I was asked again multiple times to submit the document. My wife was denied credit for a reason that was never explained to me. After receiving that news, any and all communication from Jason Staples stopped. I reached out multiple times to find out what happened without explanation.
No
Overall the experience was fairly easy and quick during a time where a majority of us our working from home which can be challenging.
Excellent customer service!
to slow.
COVID-19 causes a brief delay and follow up documents were requested twice but the overall experience was great. The entire process was completed faster than advises at the beginning.
My loan process has failed and has taken way to long. I got an email from Blen once and never heard from her again. I am now working with another new person. The duration that this loan is taking is unacceptable. The only reason I am sticking with it is because I would like both of my loans to be with the same lender for ease.
Give me a phone number for 1 loan officer that is in charge of my case so that I can have a consistent line of communication with one person so that A) I know I can get a hold of someone when I need help instead of spending 5 minutes navigating menus and holding on the phone when I need to talk to someone and B) so I can get consistent clear direction pertaining to the particulars of my case. I was told we would not have to pay closing costs yet we were expected to pay $1063 at time of closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,810 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.