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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We have been with Penny Mac already for many years they were able to match(and beat) a refinance loan estimate I had received from another financial company. The on line application and process was simple and easy to understand.
First I'd like to say everyone I spoke with was extremely friendly, so that was a good. That was pretty much the only good part. Someone on your end took down my SSN wrong, meaning you guys had to run my credit TWICE. This means I have 2 hits on my credit for the next 2 years because of this error. The 1st person I spoke with, I informed them that I wanted my closing documents drawn up with my new married last name and they werent. There's more that went wrong but there's a character limit.
I had a Great experience, they were very professional and informative.
.
BETTER COMMUNICATION
Great customer service!
Smooth process, clear communications, and constant updates.
My loan process was quick, accurate, smooth, and timely. I have a great experience and all my questions were answered. I believe that PennyMac is a great company and I'm happy to have their service.
Great overall service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,231 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.