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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
All representatives were very helpful and knowledgeable. All questions and concerns were addressed. All in all a very pleasant and successful experience.
Went faster than I thought.
The entire process up to closing went very smoothly. PennyMac personnel were pleasant, direct, upbeat and service oriented. Each time I called, I spoke with someone immediately. Each time the person answering could provide what I needed or learn the answer to my question in a reasonable amount of time. It was the closing process itself that was somewhat confusing. The first notary to contact me never received the closing documents from whomever so we set a new date. Evidently PennyMac was
Working with PennyMac was a great experience from start to finish.
I did a refi and the initial contact was very pleasant and informative. We were able to agree on a loan that would work for us. Closing was more of a challenge. Our initial meeting did not take place and it was not until we were past the meeting time that I was contacted to try to reschedule... However, we made a new appointment and were able to close.
Easy.
Mr Nathan Hoffman was great to work with. Any time I had a question or concern he would promptly reach out to me and explain what I didn’t understand. The rating I gave is strictly based off my interaction with Mr. Hoffman.
Everything proceeded as described in the previous conversation.
Sara Olsen needs to be fired. She told me to just close my application to make her job easier. Amongst other things. She is a horrible person.
PENNYMAC has a 4.5 star rating with 48,811 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.