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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the inception of the loan process with Karen when we started through Fazia who ultimately brought us to the finish line was not painful at all. Other than our company not giving the information that we had requested due to what PennyMAC was requesting in a timely manner, the overall loan process was smooth. The progress meter that was on the loan site was very helpful as it kept us up to date with the stage of the loan itself. I would recommend PennyMAC to anyone needing a loan. Randy
Great service from first inquire to signing all the people involved were helpful and knew what they were doing!
I received notification about the closing, the time, the person, his car type, and even a picture of him. When it came time to close the person never showed up. So when I called him he said he was taken off the closing. I was never notified of this or any changes. 50 minutes later a lady pulls up wanting to do the closing. My wife and I had almost left our house and wondering what the heck was going on. We did not receive a phone call. I was not going to close and look for another company.
Loan completed within 30 days. Representatives were very courteous and responded to questions within 24 hours. Only complaint is that the final paperwork didnt come in until day if closing so I had no idea how much I had to put down. Overall great experience.
Great experience, lowered my rate and would recommend Penny Mac to everyone I know.
My only complaint through this process was the time it took to refinance. I do understand the circumstances with COVID-19
I had to reach out to multiple people to get the ball rolling. The manager had to reach out to me in order to get a response. The process took about 3 months and should have taken much less.
Tracy and I never spoke over the phone and she never returned an email. I initiated contact for all of my questions and most of thebPennyMac team members I was lucky enough to reach were extremely helpful. In rating the previous answers, I was unsure if I was rating Tracy or service in general. I was disappointed at the lack of communication throughout the process but grateful I was met with very helpful agents most times I called.
Greg was fundamental to this process going smoothy. Honestly, in the beginning, there was a breakdown in communication between my first point of contact and Greg. That being said, Greg de-escalated the situation very well, was easy to understand, and his response times were stellar. None of my questions were left unanswered for more than a few hours, and he really made the process straightforward, when this process is generally chaos. Hope to deal with him again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,811 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.