PENNYMAC

Carol D. 

on Birdeye

4 years ago

I don’t know if it was because of Covid but it was very hard to get a hold of someone when I needed to. And I kept bringing up an issue and it took a while before it was taken care of. I would also get phone calls while I was at work after requesting to not get phone calls while I was at work. All in all things went well it just took a lot longer than I had expected. Along the way I felt like I was getting different information from different people. 

Richard F. 

on Birdeye

4 years ago

I found the Pennymac mortgage associates to be very knowledgeable, courteous and helpful. I felt very comfortable with my Pennymac team throughout the mortgage refinance process of loan application, documents submission and loan closing. I would easily recommend Pennymac to my friends and family. 

ELIZABETH Q. 

on Birdeye

4 years ago

Easy process from start to finish 

AMY A. 

on Birdeye

4 years ago

The initial person that took on my case would never get back to me or say he would call and not call. I called in and requested someone else (Debra) who was the only good. After initial work, never got a call, I got multiple changes in contacts, I received an email that said I would receive a call about my closing on the 11th, never happened, It took 8 days after trying to reach out to finally get someone to call me less than 24 hours before signing, figures were wrong too. 

LASHEENA S. 

on Birdeye

4 years ago

This was by far the worst financial transaction I have ever completed. I applied for a refinance and it was approved. I closed after a month and a half.After closing I could not get a clear understanding of why I needed to close again about 20 days later. I was told I needed to close again and that a notary would show up on a Monday. The Notary did not show. I called and was told that the Notary will show up on Wednesday. Then Notary did not show on Wed. The finally showed up late Friday night. 

BRIAN VANDEN B. 

on Birdeye

4 years ago

It was difficult to get in touch with representatives that were familiar with my loan by phone and email. Poor communication between the loan officer and the processing agent as the questions I had regarding discrepancies required the processing agent to get in touch with the loan officer. As per the processing agent, loan officer was supposed to explain discrepancies in the closing disclosure but never attempted to get in touch with me. Questions left unanswered at closing. 

COURTNEY C. 

on Birdeye

4 years ago

The process was quick and painless to refinance the house and the customer service was excellent. 

CARLA S. 

on Birdeye

4 years ago

Process smooth, very little interaction required, closing agent was great 

STEPHEN E. 

on Birdeye

4 years ago

Service on the phone was first-rate. At times in between, communication left a lot to be desired. After locking in a rate, I continued to get calls asking if I would like to apply. One of the first docs I submitted was requested again even though, as the loan officer later confirmed, it was in his inbox. Twice, promised check-in calls never came. And after my scheduled closing time, when I called to report the notary didn’t show, I was informed the cash to close had changed due to an oversight.