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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was seamless and with the Covid19 pandemic I felt the communication and service was excellent. I highly recommend Pennymac and this is my 3rd time using them. They are respectful to veterans also and I felt they worked well with me and made the process stress free.
It was a fast, easy and secure process. Since I was merely refinancing my current PennyMac mortgage, much of the information was already provided....which made in confusing when I was asked to produce documents about a lien on the home (which turned out to be a solar panel lease). But, Zandy remedied the confusion quickly and professionally. The mortgage process was relatively painless. Nicely done, Zandy and PennyMac.
PennyMac has the resources to get you a good deal!
Started my initial loan with PennyMac and did a refinance with them. Had a few concerns in the beginning, but the PennyMac team worked diligently to correct any discrepancies and push through the closing. I'm satisfied with their work.
Loan originators and processors effectively communicated details through each phase of the process.
Our service agent was outstanding! Max walked us through every step of the process. He provided timely updates, patiently answered our questions and made this one of the smoothest refinances we’ve ever experienced.
Adrianna was lovely to correspond and work with! Knowledgeable and nice all in one great personality.
communication after the loan was pre-approved was beyond poor. As well, knowing where your customer is located would be good. We had a number of calls at 8 or 9pm about our loan because the officer was west coast and we are east coast. This really isn't a good thing for a large company and nobody wants to be talking about their loan at that time of night. In addition, having up-to-date documents at closing is really important. The documents were slow in coming and were inaccurate when we receive
Initially, the process was pleasant. However, trying to get in touch with someone was painful. I understand the remote workforce and challenges that COVID has created, however, their should have been a better plan in place. My closing dates were rescheduled multiple times without communication or notification. Cash to closing changed after confirmation due to date of actual closing date. I was accommodating to all scheduled dates.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,359 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.