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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process!
Great experience after all and exelent customer service!!
Mr. Darrien Honora, Mr. Wesley Black, and Mrs. Miko Solon were all splendid. They were timely and knew the answers to my questions. Mrs. Alexis Goodman took a long time to answer some of my emails and left others unanswered. As a result, the closing disclosure at my initial closing was incorrect, which had a snowball effect and led to multiple recalculations. This is just my experience and I'm not aware of other circumstances that may have reasonably explained this.
My refinance was so smooth and easy! Great communication!
I told no money at closing. Then it went to $390 somethings, then $360 something, then when it was time to sign the paperwork it changed to $190 something. Not feeling good about the whole process!!!
Great experience, would highly recommend to everyone!!
Several things about the support team: - the loan officer was supportive and did provide explanations as needed - the team had me as a male (I am a female by birth and ID) on the demographics - the team had my file labeled “Sandra” vs “Sandra” , the second being My name - when I requested by email x 3 to have the file name corrected, there was no response from the team Frankly your system had some good points but seemed too automated and needs to identify more of a personal service.
Everyone was professional and answered questions in a timely manner. Easy to work with. Pleasant, polite.
The loan process was actually very quick & easy as we weren't asked for a lot of documents and edoc signings. We did have trouble with the closing documents showing we owed money at time of closing. We had been told we wouldn't. I called our loan officer and he explained what could be done. The very next day, we received our new, corrected closing documents & were able to sign them. We received an email later stating our loan had been funded. We are happy customers.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,359 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.