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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great!
To many people involved with different information. It would have been easier just dealing with one loan officer.
Each time I called my assigned agent was not available I always got a different person sometimes the information was good sometimes it was not.
Well done!
I’m not sure what was happening with your system to keep track accurately where loans are after information is requested. There was a repeat of information requested and that push my loan out to a total of 3 months. I called almost every week to check on the status. Most agents were helpful but just a few that wanted me off the phone. I had a few agents to escalate my info. Elizabet and Maranda were great. I’m an existing customer and thought that would help the process for a refi
Arin and Cammorah and especially Craig were very helpful and did the best they could to make things happen within their ability. However, there were repeated changes to the process at every single step of the PennyMac experience. We have documented evidence for everything. From pre-approval to closing, there were numerous errors made, a lack of communication, lack of follow through and a lack of confidence in even being able to close up until 12pm on closing day.
I would get people asking for repeat documents. I had one of your agents hold my loan because they wanted a home appraisal even though I was told I didn't need one. The worst part of it was when we finally set a closing date pennymac and the title company were not communicating and my closing date had to be reset to another day. The following scheduled closing date again same problem the title company didn't have the papers. Why do I need to threaten to stop the loan process to get it done.
Aida Garcia asked for documents several I’d already sent her several times , continued to ask and failed to respond to requests to acknowledge receipt. Worst of all, she prevented loan from funding after I signed Bc she claimed she didn’t have a recent paystub, though I sent it to her 3 times in the same day she asked for it. She and Kim Stauts responded to requests to fix problem. Spent hours on phone with Mac team to resolve. Terrible experience with Aida. Incompetent service.
Outstanding service by everyone concerned.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,815 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.