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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac is the place you want to go to!
The process was fast and the team was quick to respond to our needs. Overall I think they did a great job helping us with this re-fi and we hope to work with this team again! Thank you!
My service was great, all of my questions were answer and the closing went smoothly.
Everyone was great!
Our experience was seamless, even during COVID19! We closed earlier than expected. Thank you!
This is more of a concern with the company than with my loan officer. First, for closing, I was sent an employment verification for a government employee when it was extremely clear that was active duty. That made me spend excessive time trying to figure out a system that I did not even belong to. Second, it seems that the departments within Pennymac do not communicate. Pennymac owned my original loan and kept demanding payments even though I was refinancing and told not to make any more payment
It was difficult to work with a "team" rather than only communicating with one person throughout the process. I was given incorrect information a few times by other member's of Lana's team that caused me unnecessary stress. Working directly with Lana would have made things much more smoother and less confusing. Lana was great to work with and took care of situations that others on her team had made. Again, working with Lana was great and she was easy to work with.
John Buchanan was very responsive and followed-through with communications to keep me up-to-date with my refinance application.
Fast, friendly and honest. I am glad they were able to work with me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.