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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
n.a.
Clear and concise loan agreements, great communication and felt supported throughout setting up our refinance.
The entire process was smooth! Very few document required. No appraisal needed and the use of a mobile notary to allow us to close the refi in our own home was perfect!
I could not contact Jesse. When I called I would receive support from somebody from your bullpen, which was fortunate, since they often were more informed and helpful than Jesse. More than once I was given misguiding information about what documents were needed from me. For most of the documents I submitted, especially the estimated closing document for the sale of my home, Jesse would email me multiple times requesting the document I'd already sent. I would call in, and more but word limit
The loan was a very difficult one to close. We had no issue with Ms. Washington; however, It was difficult getting things done utilizing a middle man. Ms. Washington was very nice and helpful and we appreciate her helping make this thing happen. This process was definitely not the best from the many we have purchased. If we had someone directly we could communicate with during the process that was in charge, it would have been a lot better. The closing date was changed on multiple occasions
The MAC Team was friendly and answered questions and concerns promptly.
Easy refinance, no more private mortgage insurance, yay. Thanks Gwedolyn!
Communication!!! Not just by email. Quicker response time. I was very disappointed with the whole process.
I was given the run around for weeks trying to get a verification for employment. I called around the 3 companies to personally get the verification and sent it in. Called 3 times leading up to closing making sure they had everything, come time to close Pennymac didn't send the funds. On top of that they increased PMI with no heads up. In following up, I was lied to. Worst part was the person who cared least was Jesse, the person who was supposed to get us through the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.