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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our refinance process went smoothly and the staff was excellent!
Everyone I came in contact with was very knowledgeable, was very professional and provided excellent customer service. We are very happy with our services.
Everything went smoothly.
Anna was on top of everything. We were kept in the loop and helped every step of the way. Best customer service that I have ever had!
Anna was great to work with. PennyMac however has unrealistic expectations and will not be utilizing in future. Anna understood my frustrations through the process but PennyMac had her hands tied.
As soon as I showed interest in refinancing my home with PennyMac, I was contacted by the loan specialist and from there on things went fairly smooth. There was one hiccup, but that was resolved and things got back on tract and I signed with the Notary the next week. I appreciate everyone that was involved in my refinance.
My closing documents were inaccurate several times. My final closing document that I received was different from the one presented to me at the closing table as well.
.
It was honestly the worse experience we have ever had. When things got really bad we had to call honestly every few hours and spoke to a different person each time. We had to start from the beginning. We asked numerous times to have our loan officer and processor to call us directly. They never did. I wouldn't recommend this company to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.