PENNYMAC

RODERICK C. 

on Birdeye

5 years ago

Poor communication between notary/closing company and PennyMac Poor communication between notary/closing company and client (me) Poor communication between PennyMac and client on closing date..which change due to multiple signings Failure to tell client what paperwork needed signing the second time around Failure to tell client that the power of attorney had to be a certain way, causing multiple power of attorney's created. Failure to communicate with clients spouse once phone number was shared 

CHARLES S. 

on Birdeye

5 years ago

Easy process and everything was done over the phone. Couldn't be any happier. Thanks 

Sidni M. 

on Birdeye

5 years ago

Carmelita honestly made this experience for me so much better. I kept running into delays that were neither her fault nor my own and regardless of that she figured it out for me in a timely fashion. This woman should be running the company for how hard she works and how much she cares. When other people at PennyMac weren’t meeting their deadlines she pushed to get them to get it done right away. I don’t think I would have taken this all the way without her, to be honest. Give her a raise!!! 

ANTHONY F. 

on Birdeye

5 years ago

I was very pleased with the entire process! My Loan officer and his assistant made it very easy to understand and walked us through the process. They would check up on us weekly even if no documents were needed. They made the process a simple one and I would highly recommend PennyMac.  

Jeffrey B. 

on Birdeye

5 years ago

Better communication so I did not have to reach out multiple times to get an answer. I am still waiting to hear why my escrow refund was only pennies when the estimate was for over $300. Seems to be difficult to access anyone to help. 

Felicia M. 

on Birdeye

5 years ago

There were discrepancies between the title company and PennyMac docs that caused us to close a day later than expected. Also when trying to get an answer from anyone, I was made to wait, not given precise times, and not told the reason for the discrepancies. My agent had to get a supervisor to make things happen. 

LOUIS F. 

on Birdeye

5 years ago

Only a few hiccups. I emailed questions to the general email box that I was told to use and had to do so a couple times (over a couple days) before I received any replies. Also, the CD at my closing was $800 different than the last one I received 3 or 4 days prior to closing. I understood the changes but that made a pretty big difference that I wasn't expecting. The CD before closing said I was getting $481 back at closing and the CD at closing had me paying $316 resulting in a wire fee. 

ROBERT A. 

on Birdeye

5 years ago

Good people. Very helpful and courteous. Closing was easy and timely done in the comfort and convenience of my own home. I would highly recommend them to anyone interested in either a new mortgage or a refinance of their current one. 

Timothy Day I. 

on Birdeye

5 years ago

It was simple and relatively quick process. There was an error in our closing accounting that my wife and I found out the morning of closing, a mysterious $200 credit that had been on the initial estimate and our revised closing document, but disappeared the day of closing. I did get an email a few days later saying my closing had changed, but we found out via the closing attorney.