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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We didn't need to resubmit alot of paperwork.
I received an email asking me to fill out some VA forms. When I followed the link in the email it wasn’t clear which forms needed to be signed. When I got a follow up phone call from Denny it took me several times telling him the same thing before he bothered to look at the forms I filled out when I first started the process with Joshua Leatherman only to find the form he had been requesting had already been signed.
Loan process was very easy and on time. Very happy with the service that Pennymac offered . Simple and easy.
In the end we closed in time because of the dedication of many people on the Penny Mac team; however, we wouldn’t have had the last minute fire drill if the issue about LTV and appraisal was caught weeks before. This was clearly the fault of the Penny Mac team and jeopardized our loan. Furthermore, I was mislead about where the loan was in the process by my loan officer. Several time he said it was approved when it wasnt. This added so much upheaval that wasn’t necessary. But in the end we close
Quick, easy and absolutely painless. Wife and I are extremely happy!
Your website could be friendlier. I could never tell where I stood in the process when visiting the site.
Shorter closing time from start to finish. Not having to deal with multiple request for the same documents
Our processing agent was a great guy - very likeable. But several things went wrong during the loan process. Our refi was delayed because someone failed to process our application on time. Took a call to find out what was taking so long. Once the final closing statement got to us it didn't coincide with the papers we had to sign to close. We ended up paying $50 more per month due to a calculating error on the statement. The silver lining? A few $s more due us by check.
My only complaint is that our original loan is with PennyMac and our Re-Fi is also with PennyMac. The 2 departments don’t communicate because our lending officer said not to make our June payment, but I got a call from collections department asking me to make a payment. It makes me uneasy knowing that I might have to fight to get any negative information removed from my credit report if a late payment is reported even though I was told by at least 3 or 4 people not to make the payment.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.