PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,797 reviews
Select a rating
Ronald B.'s profile image
Ronald B. 
5 years ago

I got a lot of redundant emails and when I was asked for documentation I sent it in right away then was asked for the same documentation again I had to call several times to verify that Penny Mac received it the person I talk to on the phone said they received it but nobody put it in the file 

THERESA B.'s profile image
THERESA B. 
5 years ago

Thank you 

LEONARD L.'s profile image
LEONARD L. 
5 years ago

Good 

Mark S.'s profile image
Mark S. 
5 years ago

The closing paperwork did not arrive at the title company until 24 hours prior to closing so we had to rush through all of the paperwork and get a cashiers check from the bank. 

Patrick G.'s profile image
Patrick G. 
5 years ago

This was by far the easiest transaction that I have been through for almost anything. Expectations were exceeded along all lines of the transaction. The closing was amazingly fast. The communications and being proactive with information was great. Thanks to all! PennyMac for president. 

Christopher M.'s profile image
Christopher M. 
5 years ago

Everyone I had contact with over this process was very professional and kind. They were eager to answer my questions and made the experience very smooth. 

JAMES H.'s profile image
JAMES H. 
5 years ago

I don't go around recommending anything to anyone, so don't hold it against Sara. Sara does need to work on her personality some, open up, smile over the phone and totally enjoy your work, when a customer makes small talk, make small talk, mirror the customer if they like small talk, do it, if they are all business then be all business. I am not sure why this survey is on Sara though, there are at least two other people I worked with during this process. One bonehead addressed me as Hammer. 

PENNY W.'s profile image
PENNY W. 
5 years ago

It was a very easy and quick process 

RONALD M.'s profile image
RONALD M. 
5 years ago

It was a great experience over the phone with Patrick Kirk and Zachary Teahan! They helped us all the way through our refinance process! Thank you for your help!! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,797 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.