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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the start of my refinancing journey, Clyde Anderson made it an easy process. Then Linda Frazier took over after the application and processed the loan in a matter of weeks, way faster then 3 other competing companies I had been working with prior to Penny Mac. The only hiccup along the way was at closing. I was supposed to close at noon on 26 May 2020 but the process did t come to happen til late that night due to some communication problems between Penny Mac and the title company.
Sarkis and Zandy were very professional and answered questions in a timely manner!!
overall great experience
Too many people where involved. When Gina started was better, but still needed more and faster communication.
My service was great, all of my questions were answer and the closing went smoothly.
This was a easy and simple process.
Better online tools
This is more of a concern with the company than with my loan officer. First, for closing, I was sent an employment verification for a government employee when it was extremely clear that was active duty. That made me spend excessive time trying to figure out a system that I did not even belong to. Second, it seems that the departments within Pennymac do not communicate. Pennymac owned my original loan and kept demanding payments even though I was refinancing and told not to make any more payment
PennyMac was awesome from start to finish, could not be happier.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,338 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.