This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac was great given the Covid thing. The only problem was returning a phone call there is no direct line. This by far has been the easiest refi I’ve ever done and I’ve done 6 or more in my life.Had offers from the big tv lenders but they wanted to give me money and put my principal balance back where I started.I got several offers but they were true to their word. The other guys will promise you the world but once you sign on the line they are done with you.
Professional and thorough service
Communication in a more consistent manner.
Overall, it was a good experience with a positive outcome. The process was a bit more sluggish than expected (likely due to the pandemic).
Xavier Johnson kept on checking the status of my loan and found that it was delayed due to some minor detail. He took it upon himself to get this loan completed. Albert Tigranyan was instrumental in getting me an excellent mortgage rate. Both these young men were knowledgeable and caring. They are assets to your company.
Easier way to communicate. I know we are in a unique situation with COVID and working from home but it was hard to get a hold of processor on my time. I could only seem to talk every other day or so when they would call. It would have been nice to be able to call when I had questions and have someone answer at that time that could help me.
Loan process was quickly. What I was told and expected was honored it in the closing.
The process was rather streamlined even during a time of great uncertainty in the world. All documents and expectations/closing procedure was explained clearly but some of the numbers differed from my original estimate to closing. I also would have liked to be able to have the opportunity to speak to my loan officer when I contacted PennyMac but instead was often referred to another loan officer or if the individual I worked with responded I would have liked to discuss over the phone.
delay in closing day, information was ask four time for the same one.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.