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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was simply positive. It began with a call inquiring about refinancing. I was assigned a licensed real estate agent with expertise in my state. I was offered several options accompanied with interest rates and full explanations. After selecting an appealing option, a team of professionals guided me through the application process, a review of important documents, compiled them and sent all closing information to me directly by a certified notary. The loan approval followed.
This is my second time refinancing with PennyMac and we love the none pushy approach by the either MAC Family. They answered all of our question in a timely manner and made this experience stress free from start to finish. I know the Closing team is not officially apart of the MAC family but they did an outstanding job also. When there was an error or something we didn't understand she explained it to us and made us feel at ease. Thank you so much.
Quick, easy, low rate and reduced refinance expenses.
The people I was able to speak with were nice, but I had a few problems: * our account & some documents were linked with a guy in Texas. His info was accessible via our portal. I received his loan docs and his decline. I did not feel my personal information or his was protected. I told many people at penny Mac. Nothing was ever done & only Faiza seemed to care or think it was a big deal. * our loan didn’t close within 60 days. * I was told 2nd mortgage would be a check sent to me. It wasnt
Great experience - everyone I worked with at PennyMac were very professional and worked hard to get me the best rate and a seamless closing process.
nice and easy
The overall loan refinance process on my home was quite simple.
The communication provided was better than expected and responses to questions were quickly provided. The only negative comment was the time between when we got the final closing docs and the actually closing. The issue was needing time to get to the bank to get a cashier’s check. Thankfully the bank was responsive and we were ready to go for the closing.
Tracy was excellent, and Penny Mac did a great job processing our refinancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.