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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone at Penny mac was so professional and personable.
This was my 2nd refi with Penny Mac and had my 1st experience not gone "Great" I would have looked for another lender. The personnel are very knowledgeable and clearly explain processes. Nick Hagen frequently called me to update where my application was in the process. Great Guy!
Great job. Just the right amount of communication. Very pleased.
The amount due at closing continuously changed. We were told no money due at closing. We had to get the loan revised three times! It was frustrating.
The process was fairly quick and painless. My questions were answered promptly and happy with the overall experience.
During the COVID-19 Pandemic I felt that this Refinancing process flowed smoothly and quickly under the circumstances of many individuals working from home. I can imagine how much quicker things would have processed under normal operations. However, the time for completion fit my needs perfectly and I greatly appreciate the professionalism from the employees of PennyMac.
The loan rep was not organized. Asking for documents that could be found on my orginal loan or after submitting the documents asking 2 time for me to up load. Then he wanted to schedule my closing twice, once after I was confirmed. This was annoying.
Fast and professional. The communication was not clear. Clients should be given a reasonable expectation of what's nest and when. I'm an existing customer and PennyMac has a good reputation. So I felt safe. Overall, the transaction went smoothly.
The loan process and customer service was excellent. David Malki and My'Esha Allen provided prompt and professional service. They were responsive to calls and email inquiries and ensured that we were informed of the process. The closing process needs improvement. This was the second time that I closed a loan with PennyMac and the experience both times was horrible. We were not notified that the closing date was postponed until we called after the scheduled appointment time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,797 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.