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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac explained everything clearly and communicated with me throughout the whole process. Their team is always easy to work with and very helpful! Thank you!!
Have a nice day
I was hearing from too many people, all with different names and the effort became complicated and a little difficult to follow exactly what was going on. Too often when asking questions the individuals would agree to call me back with answers and I would never receive a callback. several days later I would receive a new call from someone else and when I would ask the same unanswered questions I would receive, "I'll call you back" and no call came
Communication promises not kept. Failure of communication between team members. Failure to respond to information provided in a timely and professional manner. Just a list of mishandling of the process.this is not to condemn everyone on the team, but it is to say the performance of the team as a whole was unsatisfactory to me.
Easy and fast refinance!
I had a slight issue with some of the process but that has nothing to do with the team. I just happened to have a pandemic happen during my process. So given the situation I am truly happy with how everything worked out and wanted to say thank you.
Better explanation of docs required. Had to redo some docs which extended the time frame. Since my husband is a vet I felt that the appraisal should’ve been free. We’ve had free appraisals in the past. Thank you
Personalized service and worked out paperwork.
NA
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,107 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.