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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wonderful Services ...
4 months to refinance a loan is unacceptable.
Everything was clearly stated and processed. My only comments are; 1) the communication for the notary could have been better as we needed notaries in two different places but only got communication on one. I'm still waiting on my notice of payment and start date.
very professional
Very easy and quick process and exceeded my expectations
nah
Although Beth answered all my questions fast and was readily available, miscommunication was noticeably at closing. This because our closing was higher than what we were told/showed. Second, my wife name was not nowhere to be found in the paperwork and I expressed since the beginning that she needed to be added to the property deed. Third, we were charged $25 extra for the appraisal! This makes you wonder what else we actually paid extra...
It was a very slow process and little explanation for the periods of delay. I didn't feel there was any customer consideration and loyalty provided since Penny Mac had a lot of history on my loan, credit report, value of the property and equity position and many of the steps involved was like they were dealing with an unknown. Maybe it was my perception but I don't think I saw any consideration for someone that has been a loyal customer of Penny Mac. I actually had a better offer from my bank.
During this COVID-19 pandemic, PennyMac performed a great service for me. Some items took a little more time than normal as people were working from their homes and was not their fault. All in All, the refinance of our home was very smooth. When working with money, time always seems slower than it actually is. Thank You PennyMac !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,823 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.