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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication skills of Gwendolyn Wheaton were extremely poor. There were several times during the process I sent emails and they were never responeded to unless I called Jason. Thank goodness for Jason Stevens. He was the only one who responded to my emails in a very timely manner .The experience with Ms. Wheaton was frustrating, confusing and because of her and her team's lack of attention to detail my loan closing took longer than it should have and things are still not 100% complete.
A few repeat emails. Contacted when I asked not to be contacted. Phone calls when I asked for emails instead. Problems with title.
Everything was handled with care and expertise
Made refinancing a walk in the park!!
It was simple, straight-forward and very fast.
It was quick, efficient and Elizabeth’s assistance was valuable and helpful.
We ended up having to close twice and another time sign more paperwork. Some how all this was lost and unless I had kept calling and emailing we would’ve never known the first closing didn’t go through. I’m not sure how a company loses closing documents.
I was disappointed in the length of time that it took to process my loan..I started the refinance back in march, and didn't close until June. I had to keep following up vs. them reaching out to reassure me things were still being worked on and progressing, just taking a long time. Then when closing came, the closing documents had my last name spelled wrong on some pages, and had me listed as married, which I am not. We had to postpone the closing after all of that waiting.
Ashley was very pleasant to work with and was very quick to return phone calls. I appreciate all of her work during our refinance. I also wanted to mention Michael Tarzian. He is the gentleman who worked with us from the beginning to gather our information, talk us through the process, and helped us determine the best option for our situation. Ashley and Michael both called us after our closing date to ensure that everything went smoothly. Our signing agent was very nice and respectful as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,824 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.