This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took an extremely long time. We kept receiving the same emails. Once we questioned the time frame and losing our rate, suddenly everything moved quickly. Not a fan of the email system because we never received responses to our emails when we had questions or concerned.
Everything went will, we had a great experience with everyone that we work with, and we are so happy that things came out perfect. Thank you so much for everything.
professional, down to earth, caring service for a first time refinance during hard times.
The process for my loan was smooth me and seamless my Mac team was helpful and thorough and I felt supported and well informed throughout the process.
Nancy was great at her job although the process in the beginning lacked in that the initial loan officer Was giving different figures. Expectations of money out of pocket kept surfacing when this was never discussed. The loan was postponed for 2 months because of the discrepancies of funds. When it came to signing, the paperwork was wrong 2x which delayed the process 3 weeks.
Great customer service!
I had no communication for months. Whatever loan officer called me in early May explained that our application fell through the cracks because former officer left the company ... this caused us to not be able to take advantage of lower interest rates. Last loan offer we spoke with was great and told us about opportunities never mentioned for months during this process.
The process was simple with so little documents. Except for the time from the begining to closing, everything was great. But i think is because the current situation with the virus and all the cons about that. In general a good process and i was able to save about $200 a month for refinance.
Nothing specific to share.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.