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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Even with covid-19 happening and an unexcepted medical emergency on our side, Deborh was great. She worked with our needs and our timing. Thanks for everything!
It was great because the staff was easy to talk to and very knowlegable. This made the whole process very easy and comfortable.
The whole process was about as easy as a refinance could be, in my experience.
Lauren was absolutely thorough, accurate, polite, and timely in all her correspondence with me. I did send one incorrect document but felt that the loan company was too particular in pursuing proof of my changed name (they had already been notified that my license AND SS card were up to date with my correct name). I did appreciate the clear emails, informing me of what documents or other actions I needed to take to help with the loan process.
The steps were clear, but who needed to be at the loan was not. I was told that my husband did not need to be there. But got an automated email saying he did. My rep assured me that he did not need to be at the signing. But, at the signing he had about half a dozen pages he needed to sign. Thankfully due to COVID-19 our closing time got pushed back and my husband was able to be there once he got off work. Otherwise it was pretty seamless giving the circumstances of the pandemic!😊
Service was good, the loan agents were able to help us with our needs and complaints. The only problem is it took longer to close due to closing documents being different from what we agreed on.
The closing statements had to be verified multiple times, as they were not accurate as to the previous agreement. In the end the result was ok, but frustrating to get there. It was difficult to communicate using the online portal, as the organization of this system is not intuitive.
Process was seamless and simple. Really true good to be true, but it happened. Great effort by everyone at PennyMac.
Process was easy and everyone I worked with was very friendly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,087 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.