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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very pleased with my experience with Penny Mac. I would definitely recommend using their services!
The loan officer, Jerold Jackson, told me I would get a closing cost of $2400 with an appraisal of $420,000 but later he told me the closing cost doubled due to the appraisal not coming at $435,000. I feel like I was mislead and by the time the actual closing costs were communicated to me it was too late to back out. Ammie was great and super helpful. I wish that I could have gotten all the information from a single POC though. Having to call 3 different people to get an answer wasn't pleasant.
Zach was hard to communicate with and was irritated when I would ask questions to verify I was understanding things. Next, the date we were to close the title company lady didn’t show up (it was confirmed and no one called to cancel). We sat waiting only for a now show. Next closing went fine. However paperwork was wrong so we had to schedule for a THIRD time a closing. I was told to numerous times to not make June payment - then today get a collections call. Experience was terrible.
Excellent customer service, less paperwork I have to submit, process is simple and fast loan approval.
Communication. 1000% communication. That was not there and would take several calls and emails just to get a response to which wasn’t very clear and/or caused the closing date to be pushed out an additional week costing us almost $1000 in hotel fees.
It was a pleasure to work with the whole staff. Everyone was knowledgeable & professional. My Thank's to all of team ! Ed Petty
The process was easy and quick. Everything was communicated perfectly!
Blen Alemu is the only reason you got my business.
The process of the loan was handled professionally and with care by Irwing and Sharon. The breakdown and lack of communication was arranging the closing. The closing process need more work on clarity and constant communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,835 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.