PENNYMAC

NICHOLAS M. 

on Birdeye

5 years ago

W 

NICOLE H. 

on Birdeye

5 years ago

I started the process on March 30th i do believe o was told closing by April 14th or 15th. Then it went to April 30th. April 30th came still not closed. Im say maybe service would've been better if covid-19 wasn't here. I finally signed papers on May 21st. I probably could've received a lower rate if I waited longer. Thank you for your help! 

Christopher M. 

on Birdeye

5 years ago

Great experience 

Alexa O. 

on Birdeye

5 years ago

Antonio's was great and I really appreciate him and everything he did. I do not believe he is at fault and would give him 5 stars. Aside from him though, the lending experience was a nightmare! We had to do our signing twice. Cash to close kept changing and getting higher even though nothing had changed with our circumstances. Our loan didn't fund the first time due to error by PennyMac and then I had to spend multiple hours each week calling my loan officer or Tony to get things fixed. 

Randall C. 

on Birdeye

5 years ago

The whole process was easy to complete, great help from PennyMac 

VEKEVIA T. 

on Birdeye

5 years ago

Better commu location. It took a long time to get responses back. When I first applied, the loan officer didn't respond that he couldn't offer the original rate we discussed. I felt ignored. That was the experience through much of the process. I'm sure the pandemic slowed things up. But, that meant the internal connections between departments should have been better. When you call in, one hand doesnt k ow what the other is doing. They didnt appear to.work for the same company. 

Janie Harley- L. 

on Birdeye

5 years ago

It was Great and easy! Thank you. 

ANAND S. 

on Birdeye

5 years ago

Icenia managed the latter half of the refinance process with minimal fuss. Thank you for a rather painless process through the COVID19 slowdown period. 

TAMMRA L. 

on Birdeye

5 years ago

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