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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were bumps in the road along the process but the staff al worked with me to make sure I was happy in the end. We smoothed things out and we’re able to close with benefits to me and my partner. There was some lag in communication with some of the team but thankfully Tahitian pulled it all together for me and served as a middle man for me to communicate my concerns. In the end everything worked out.
I'm very satisfied how the agents explained me, all requirements and stages of the loan, the way the web site informs and shows the actual stage the loan process is at, (In real Time), the confirmation I received in my email after a phone call is a plus for me, sometimes you can forget something when you are on the phone, but when you receive an email after you spoke with an agent make your self secure in what you have to do to make the loan process very friendly and understandable.
It was very painless. Just needed a few documents and you guys did the rest. Thanks.
My experience was great!
There were multiple mistakes on my closing documents and not once did anyone apologize. These mistakes include writing a name down wrong and having to reschedule signing. When this happened I spoke with someone and they Questioned me on the name and tried to make it out to be my fault even though it was clearly the loan processing’s fault. No one ever apologized for this. Additionally, three times the loan documents Had to be redone because they kept adding my insurance and taxes into the loan.
Everything went smooth and quick. From the first call I received to refinance, to the end. I was actually surprised at how quick and professional everyone was through the entire process. The lady that came and did the appraisal was very nice and professional and the lady that brought the closing paperwork was also very nice and professional. Everyone I dealt with through emails and on the phone was also very nice and professional. I never expected this process to be so easy. Thank you, Jim S.
It was a long time from my initial application to closing. The portal did not always accept my documents clearly and I had to re send several times even by email since copies could not be seen. I received an email stating that I needed proof of continued employment or my closing date would be moved. I was panicking since I had made attempts to provide this information. It turned out that it was a false alarm so communication was not great. Very little communication through the process.
Very quick and easy process. Love the online services - user friendly. Great Team!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,835 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.