This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timely responses from Hermes.
Communication was horrible. I was told everything would be finished in a day or two multiple times and it took over a month. Also never received a call when things were delayed, I was always the one calling to get an update.
We had requests for the same random documents from multiple people. We wondered if multiple documents got lost ( uploaded, downloaded, not shared, trashed, whatever) or if the left hand knew what the right hand was doing. This was our only annoying experience. It would have been better if we only submitted the entire document package once.
Beside a few clerical mistakes on our final paper work, we had a easy going experience with Penny Mac. Liem was wonderful and an awesome agent to work with. Highly recommend Liem to others looking for a mortgage!
I decided to use PennyMac for our refinancing because my wife Kris and I were extremely impressed by the servicing of PennyMac who managed our initial mortgage loan from our Builder. DR Horton transferred our initial loan to Fannie Mae and PennyMac [who serviced the loan]. We were extremely happy with the servicing experience of the initial loan, and for our new loan PennyMac staff including our Loan Officer Elizabet and Liem Nguyen, our Home loan Specialist were magnificent! Best Ever!
It was a simple, fast and easy experience.
Raveena was great. She was not the problem. The problems really came with the title company and notary service. I tried to write this all out but I am limited to 500 characters. Old Republic Title was awful The notary who showed up was awful. I would like to speak to someone about how horrible the process actually was.
Easy process, great people, and worked with me to get me the best deal for my situation
Tracey was a pleasure to work with during a difficult time. She made it very easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.