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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac explained everything clearly and communicated with me throughout the whole process. Their team is always easy to work with and very helpful! Thank you!!
Have a nice day
Carlton Blood and Julia Green provided excellent service during the initial and final process.
I was hearing from too many people, all with different names and the effort became complicated and a little difficult to follow exactly what was going on. Too often when asking questions the individuals would agree to call me back with answers and I would never receive a callback. several days later I would receive a new call from someone else and when I would ask the same unanswered questions I would receive, "I'll call you back" and no call came
I believe I got the best interest reduction possible . Service was outstanding , above and beyond ! My Loan Specialist Drew met all my expectations and my requests professionally in a timely fashion. Sincerely Mr. Frank
It was easy, direct, and predictable. Everything happened within the promised time frame. When I had a question, It was easy to get to get to a team member and they always knew what they were doing and knew the status of my loan. Seriously, this was not stressful and it was very easy.
Communication promises not kept. Failure of communication between team members. Failure to respond to information provided in a timely and professional manner. Just a list of mishandling of the process.this is not to condemn everyone on the team, but it is to say the performance of the team as a whole was unsatisfactory to me.
Easy and fast refinance!
I had a slight issue with some of the process but that has nothing to do with the team. I just happened to have a pandemic happen during my process. So given the situation I am truly happy with how everything worked out and wanted to say thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,794 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.