PENNYMAC

Douglas H. 

on Birdeye

5 years ago

All of our questions were answered quickly. Every step was thoroughly explained. Everyone we dealt with was courteous. 

Tonzanhea J. 

on Birdeye

5 years ago

My PennyMac Team took care of all my needs for my cash out refinance. 

JEREMY W. 

on Birdeye

5 years ago

Thank 

ANTONIO C. 

on Birdeye

5 years ago

In general it was a good experience, but I was asked for the same documents more than 1 time. In addition my preferred mode of communication was not respected. Mr. Lee was good at keeping me informed, but he kept calling instead of sending e-mails. I also trusted the system to submit documents better than emailing them to Mr. Lee, but I was asked to emailing them instead. 

Karsten B. 

on Birdeye

5 years ago

Everything was easy and straightforward. Communication was prompt and clear. 

OREN Persons I. 

on Birdeye

5 years ago

Great experience! This refinancing went better than my expectations. We closed quickly and I got a great rate we are happy with. 

STEVEN M. 

on Birdeye

5 years ago

During this Covid-19 pandemic, it has been extremely challenging to reach customer service from many organizations. However, PennyMac created a team of individuals that were able to assist me through my closing process. 

MARY M. 

on Birdeye

5 years ago

I have been in the Lending Business since 1977 I many different jobs so I know what I am talking about. This FHAStreamline refi was handled perfectly. From the Loan Officer Tyler Smedley to the Processor Brittany Claypool to the Title Company Rep Gahan Adams nobody missed a beat. Handled with courtesy and Professionalism and terrific efficiency. I was impressed with your entire process. Now I get to save 110.00 a month. Thank you so much!!! 

JOHN O. 

on Birdeye

5 years ago

I had a great experience.