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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lack of communication between department and coworkers.
I was very happy with the service I received from PennyMac! My lender team answered all of my questions and they worked efficiently to process my loan.
The refinancing process couldn’t have been easier
Very professional team. There were some small dicrepansis due to I paid the mortgage for the month of June some the numbers didn't really match on the disclosure but at the end is all well. The process went smoothly and faster than I expected, great job PennyMac team .
Application and approval process fast despite covid-19 constraints. The website for uploading documents does need to be more user friendly.
Smooth and efficient process, everyone was respectful, polite and informative when communicating any information. Thank you for your time and service.
there were lot of missed questions to be answered. not timely responses many time. had to wait a lot and call back to customer support for follow up. there is still missing details that i need answered. appraisal report not sent to me. requested it 2 times then i got it through. PMI estimate drop off duration details still not communicated at this point.
I asked questions for clarity that went unanswered. I asked for documentation that I did not receive. I still don't know the exact dollar amount due to me at close or what will happen to my money. I've been advised to continue to pay mortgage under the old loan and don't believe my closing disclosure shows an accurate pay of. I talked to Sara only once and my loan officer stop replying. I understand that we have a world crisis going on but you still have customers to service.
The information and the process was very fast and very clear I’m very happy and satisfied with everything thank you guys
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.