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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,836 reviews
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ANTHONY G.'s profile image
ANTHONY G. 
on Birdeye

4 years ago

Very helpful . The whole process was seamless. 

MICHAEL F.'s profile image
MICHAEL F. 
on Birdeye

4 years ago

I wish we could get the paperwork correct and without flaws or closing costs that were discussed prior to our closing. 

DANIEL O.'s profile image
DANIEL O. 
on Birdeye

4 years ago

Both Aaron Arce and Tameka Wyatt were very responsive. 

Steven H.'s profile image
Steven H. 
on Birdeye

4 years ago

Disappointed with the closing dates and inaccurate paperwork.  

BRANDON C.'s profile image
BRANDON C. 
on Birdeye

4 years ago

No complaints, fast and quick service. 

Megan C.'s profile image
Megan C. 
on Birdeye

4 years ago

We never once actually spoke with Alexis Goodman. We called and left messages, and replied to emails but never got a response from Alexis. The other PennyMac employees that we did speak to were extremely helpful, including Eric Aron, but we felt there was a delay and some miscommunication since we were trying to respond from correspondence initiated by Alexis.  

SALVADOR C.'s profile image
SALVADOR C. 
on Birdeye

4 years ago

Very good services thanks allot 

AARON P.'s profile image
AARON P. 
on Birdeye

4 years ago

The MAC Team process only works if the members of the team are accurately aware of each others communications w/clients. Ms Elizabeth Estrada was left in an awkward position when she had to be receiptent of my frutration/disappointment in our first conversation when she learned what she was conveying to me was NOT what Mr. Enriguez and I had discussed in our initial conversation that was what predicated my decision to move forward w/a Re-finance. There were additional closing charges that had no 

KATHY J.'s profile image
KATHY J. 
on Birdeye

4 years ago

It was a very smooth process. I typically would never have thought I could have done all of this over the phone and via email, but it was handled so professionally. The initial application process went through so so smoothly. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,836 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.