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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I felt entire process took to long because the existing loan was with Penny Mac, I would like thank loan specialists Jeff and Nicole for their outstanding support through out the entire process.
Quick and easy service all considering the current situation with covid-19. The process was fluid without any obstacles (besides time due to the pandemic) and communication was a breeze.
Emeldo was terrible with communication. I would get an email stating something and then request to speak with him and not hear back for days. Also, I had a cashier's check ready for closing and got an email at 11:45pm the night before my 8:00am notary appointment that the closing amount had changed. How was I supposed to respond to that? Overall, I feel as though I ended up having to produce more out of pocket money than I was told and was not given answers. Unacceptable.
I would like to Thank PennyMac for a very efficient and pleasant loan experience especially in the middle of the COVID-19 safer at home and restrictions. We were still able to complete the appraisal and conduct a closing all within the original time frame. Thank you,
I would recommend PM to anyone.
Great refinancing experience, all team members were professional and efficient in responses. Big thank you to Icenia and Daniel.
It seems to me, since I was a client prior to refinancing, I thought it would be quicker and smoother. Just because my income changed was not a reason for how long it took. I was tried of hearing there is a pandemic going on! In my opinion, I was with PennyMac for 6 years paying more than the loan per month required I would have thought it would have been a much better experience, but I was wrong. It took way to long and Old Republic was a joke in this process. Should have pay off the loan.
The whole process was so simple. Everyone I worked with was happy to help and easy to get a hold of, if I had any questions.
PennyMac provides an easy and timely service that benefits all involved in the home buying process.
PENNYMAC has a 4.4 star rating with 48,836 reviews.
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.