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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Phone calls were answered promptly. I do not enjoy sitting on hold. Anna did a wonderful job navigating the complexities of the process. Good job Anna.
Loan terms were changed multiple times (unfavorably) without any communication. It took more than a month for Penny Mac to decide to honor the original terms. I have no complaints about Faiza.
I asked for my appraisal about 10 times and never saw paperwork until I signed documents. The loan advisor Will was happy to start the process so he could get paid but anytime I asked questions he was very short and not helpful. When I called the mac team nobody ever answered and long wait times. Communication was poorly designed. Hilda was fine, but I submitted everything but they kept needing more documents. It was a cluster probably covid19, I guess. Ill make sure I pay you, thanks for a loan
My refinance process with PennyMac was quick and easy. Even though the penny Mac team were working from home, Jorge and team were still very responsive. I appreciate your great service.
Great experience
It was a smooth process. Everyone I worked with was very helpful.
Updating the payoff statements when I sent them several times to get a more accurate closing statement. Also it would make more sense to send the payoffs directly to the creditors instead of to me then I sending them back to the creditors.
It felt like everyone was on our side to get it done!
Tracy Parker is the best.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,327 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.